Privacy Policy

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Effective Date: 01/01/2026

Jacob Tenold Agency (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://tenoldagency.com, contact our office, or communicate with us via phone, SMS, email, or other methods.

1. Business Information

Jacob Tenold Agency
1530 Greenview Dr SW, Suite 203
Rochester, MN 55902

Main Office Phone: 507-529-5371
Website: https://tenoldagency.com
Main Email: office@tenoldagency.com

Services offered in Minnesota, Wisconsin, and Iowa.

2. Information We Collect

We may collect the following categories of personal information for quoting, underwriting, policy servicing, billing, and claims handling:

  • Name

  • Mailing address

  • Email address

  • Phone number

  • IP address and device information

  • Insurance quote and application data

  • Driver’s license numbers

  • Social Security numbers

  • Claims-related information

  • Policy information

  • Payment information (processed directly through insurance carriers)

We collect this information when you:

  • Request a quote

  • Submit a website form

  • Contact us by phone, email, or SMS

  • Use the Farmers mobile app or account to request servicing

  • Communicate with us regarding policies, billing, or claims

  • Submit information through a third-party lead vendor

3. How We Use Information

We use personal information to:

  • Provide insurance quotes

  • Submit applications to insurance carriers

  • Service policies

  • Communicate regarding billing and payments

  • Handle claims and underwriting requirements

  • Respond to customer inquiries

  • Send policy-related reminders

  • Send marketing communications (only with prior consent)

Lead Sources

Jacob Tenold Agency may receive consumer inquiries from reputable third-party lead vendors. These vendors are required by applicable law to obtain prior express written consent (PWC) from the consumer before transferring contact information for insurance-related communications.

We rely on vendor representations and warranties that valid consent has been obtained prior to transmitting consumer information to our agency. Any misrepresentation of consent by a vendor is the responsibility of that vendor.

We do not use randomly generated phone numbers, scraped data, or unsolicited bulk messaging lists.

4. SMS Communications (10DLC / A2P Compliance)

By providing your mobile number directly to us, submitting your information through our website, contacting our office, requesting policy servicing through carrier platforms, or submitting your information through a third-party lead source that has obtained prior express written consent, you agree to receive SMS communications from Jacob Tenold Agency.

Types of Messages

  • Appointment reminders

  • Policy and service updates

  • Billing and payment notices

  • Claims-related correspondence

  • Inspection and underwriting requirements

  • Responses to policy questions

  • Marketing communications (with prior express consent only)

Message Frequency

Message frequency varies but typically ranges from 0–8 messages per month. Message volume may increase based on active claims, underwriting requirements, policy servicing needs, or at your request.

Opt-In Methods

You may opt in to receive SMS messages through:

  • Website forms with a checked or dotted SMS consent checkbox

  • Verbal consent during phone calls

  • Direct contact requesting information

  • Policy servicing requests through carrier applications or accounts

  • Individuals who submit their information through third-party lead vendors must have provided prior express written consent to be contacted regarding insurance products or services. If you believe you received a message in error, you may reply STOP or contact us at 507-529-5371

Opt-Out

You may opt out at any time by replying:

STOP to cancel
HELP for assistance

For help, call 507-529-5371 or email office@tenoldagency.com.

Message and data rates may apply.

5. Data Sharing and Disclosure

We may share personal information with:

  • Farmers Insurance and affiliated/partner insurance carriers for quoting, underwriting, policy issuance, servicing, and claims

  • Zoom Phone (SMS delivery provider)

  • Salesforce (CRM and data management platform)

  • Service providers assisting with business operations

We do not sell personal information to third parties. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

6. Payment Processing

All payments are handled securely through the respective insurance carrier.

7. Data Security

We implement administrative, technical, and physical safeguards to protect personal information.

8. Cookies and Tracking

Our website, hosted on Squarespace, may collect IP addresses and usage data. Salesforce analytics tools may collect usage data for internal reporting and service improvement.

9. Geographic Scope

Our services are offered to residents of Minnesota, Wisconsin, and Iowa.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

11. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at:

507-529-5371
office@tenoldagency.com

Certain insurance regulatory and record-retention obligations may limit deletion.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.